Help Center
Your 100% satisfaction is important for us. We offer a 30-day R³ (Repair, Replace, or Refund) Policy:
- If a product becomes damaged during shipment or was faulty upon delivery - we offer a return service to Repair, Replace, or Refund the damaged/faulty product.
- Timing: we have a 30-day Refund Policy, starting the day the item was received.
- To be eligible for a refund, the product(s) must be completely intact, undamaged, and accompanied by proof of purchase (order number, packing slip, or printout of order confirmation).
- For returns, please complete the contact form and choose 'Return' and include your order number, name, and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items, unless issued an RMA from PCBros LLC.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
- Refunds that are not due to damage incurred on delivery or because of faulty parts will incur a 15% restocking fee.
Please view our return policy HERE
- We accept all of the following payment types*:
We actually offer a fee based service for build consultation or advice regarding PC's. We do offer free email support regarding our products already for sale, of course. However, parting together a theoretical build or a build that a customer wants to buy takes time. It often takes us 30-45 minutes to simply pick out the parts for a proper build for a customer.
This nominal fee will go towards the total price IF you decide to have us build a PC for you after we make a PC parts picker list.
Why would you pay for a service like this?
- We will part together a build that is actually using in-stock parts.
- The build will yield the best bang for your buck based on your unique needs.
- The parts will all be compatible with each other.
- Clear up any questions you may have.
If you would like to utilize this service, please click on the link below for more information.
https://pcbros.tech/collections/extras/products/build-consultation-advice
The installation key is actually located on a .txt file inside the USB drive. To access the key, just go through Windows installation like normal and when prompted select "Windows 10 Pro", or access the file from another PC that's already booted up.
After you boot to Windows you will be able to access the drive and get the key. At that time, you can go and activate your copy of Windows by clicking the Start button and typing "Activation".
Short answer:
NO!
Long answer:
Still no, but follow the ToastyBros on YouTube and Twitch. They actually give away computers regularly and you may have a chance to win one from them!
We are already working on very slim margins and can't really afford to offer discounts, yet, but we're hoping that in the future as we grow that we may have the ability to offer discounts at various times or for various things.
That's not to say that we don't currently have a limited use discount for FREE SHIPPING* on any of our products. Please check our social media accounts for any active promotions!
*Free shipping is currently only applicable to the contiguous USA. We also cannot currently expedite shipments outside of the contiguous USA.
We do provide free technical support for systems that we have sold on our website. Please check the "I'm having Computer Problems" section of the FAQ page for more info.
***We do not provide technical support for systems we did not sell to you, please contact the supplier for assistance with their system.
We do, however, offer a basic repair service at our store. We may also be able to repair systems for non-local customers if they pay to have the system round-trip shipped and pay for any needed parts and labor. Please contact us to see if we might be able to help you out and how to obtain a repair.
- We currently ship to the following locations: The contiguous US, Alaska, and Hawaii. Canada. United Kingdom. Australia. ***Please note that all import fees, duties, and import taxes are not included in the shipping costs and will need to be paid by the buyer upon import to the destination country***
- WE DO NOT SHIP TO P.O. BOXES, "MAILBOX" STORES, OR FORWARDING SERVICES!
- We charge a flat fee to ship our products, depending on your location and the weight of the item.
- All products that weigh 15lbs or less ship for free*.
- Full price of shipping will appear in checkout, you will see the cost before paying.
*Free shipping is currently only applicable to the contiguous US. We also cannot currently expedite shipments outside of the contiguous US.
- Most orders are processed within 5-7 business days and are delivered within 3-5 business days after processing.
- We offer expedited shipping on most products for an additional fee**.
- Expedited orders usually take 2-4 days to process*** and are delivered within 2-4 business days after processing.
**Shipments outside of the contiguous US will have a longer shipping timeframe that can be up to 3 weeks or more from the date of shipping.
***Expedited orders for in stock products only. Out-of-stock, waiting-on-parts, and custom orders may take longer to process.
Verify that the cable is properly connected in the back of the monitor as well as to the back of the computer.
If your system came with a GPU, please make sure you are not connecting to the motherboard (near the USB ports) and make sure you are using the GPU outputs.
The GPU will be located further down the back of the PC and is perpendicular or horizontal.
Make sure to power the system off and back on after connecting cables.
If the monitor appears to be connected properly, verify that a cable is not loose by disconnecting all cables that can be disconnected in the back of the monitor (generally the data cable cannot be disconnected). Next, disconnect the cable connected to the back of the computer and then reconnect the cable. When connecting the cable in the back of the computer ensure the cable connection is tight.
Make sure the monitor is on. If no power light is seen on the monitor display try pressing the power button until it comes on.
If your computer monitor was on and you stepped away from the computer and upon returning it was black, it's likely that the computer is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up.
Make sure that the monitor is connected properly to the back of the computer.
First check the computer's power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.
If you are still having issues, please use our contact form to reach out to us.
There are many reasons why a computer may just stop working or "freeze". Most of the time there isn't much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks.
When your computer no longer responds to keyboard commands your best bet is to restart the computer.
If you are having issues with software closing for unknown reasons, please make sure that your GPU drivers are updated and that you have installed the latest Windows updates.
If you are still having issues, please use our contact form to reach out to us.
If the resolution was recently changed it is possible for the monitor to not auto adjust or shift to the correct size. If this occurs, the resolution can be changed back to the original setting or you can manually adjust the monitor. If a black border exists on the monitor it can generally be resolved by manually adjusting the horizontal or vertical width. Because each monitor is different, the method of adjusting this setting will vary; consult your monitor documentation.
You may receive a distorted image when the cable is loose or defective.
Disconnect the video cable going from the back of the computer and verify that no pins are bent, burnt or broken. Once verified re-connect the monitor cable. If the refresh rate is not properly set the monitor may have a wavy or an appearance that lines are going down or across the monitor slowly or fast, this may also cause a flickering affect.
A distorted image may also be caused by magnetic or other types of interference. Verify no speakers, fans or other magnetic devices are close to the monitor.
You should be able to search the term "Update" in the taskbar's search bar or by hitting the start button and then typing "Update". Click the "Check for Updates" button at the top of the Start menu and you should be able to perform an update check
You will need to know the model of your GPU, if your system came with one, and then proceed to the correct website to download and install video drivers.
Here is a list of common GPUs and whether they are AMD or NVIDIA - you can find this information in the description/title of your computer's order page. You can also find out by going to Task Manager, hitting "More Details", click Performance tab, select "GPU 0" and the name should be listed in the top right of the window.
AMD GPUs
Download drivers here: https://www.amd.com/en/support
- RX 570
- RX 580
- RX 5500XT
NVIDIA GPUs
Download drivers here: https://www.nvidia.com/en-us/geforce/drivers/
- GT 710
- GT 1030
- GTX 1050 TI
- GTX 1060
- RTX 20xx
- RTX 30xx
Please check the computer listing on our store for benchmark videos.
If you either can't find a benchmark video on our store or it doesn't show your favorite game, please view the specs of the PC and go to YouTube and do a search on the [Processor] + [Graphics Card] + [Game Name], ie: "i5 2400 + 1050ti + Fortnite". You will find tons of videos that show the same combination of parts and what you should expect to see with that system.
Obviously we think it's a good computer or we wouldn't be selling it on our store. If you believe it is a fair price then you have your answer!
Obviously some systems aren't made equally and some are better than others.
The first, and easiest way, to see if one is better than the other is to just compare their base price. Generally speaking, the more you pay the better you get.
The second way to find out if one system is better than the other would be to look at the difference in specs between the two systems and determine which one is better.
We plead the 5th!
If you aren't sure which is better, please research the specs on your own and compare prices based on what they have and what we have.