Privacy policy

This Privacy Policy describes how pcbros.tech (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our site or make a purchase.

Personal Information We Collect

When you visit our site, we may collect the following:

Device Information:
• Browser type, IP address, time zone
• Cookies and tracking data
• Pages viewed and interactions

Order Information:
• Name, billing/shipping address
• Email address and phone number
• Payment details (processed securely via Shopify and payment providers)

Customer Support Information:
• Any information you provide through support tickets, email, or chat

Fraud Prevention & Verification:
To protect against unauthorized transactions, we may collect additional information such as:
• Government-issued identification
• Partial payment card details (e.g., name and last four digits)
• Billing verification details

We may also use publicly available information and third-party verification tools to help confirm identity and prevent fraudulent transactions.

How We Use Your Information

We use your information to:
• Process and fulfill orders
• Provide customer support
• Communicate order updates
• Prevent fraud and unauthorized transactions
• Improve our website and services

Sharing Your Information

We may share your information with trusted service providers, including:
• Shopify (store platform)
• Payment processors
• Shipping carriers

We may also disclose information when required by law or to protect our business and customers.

Data Retention

We retain personal information for as long as necessary to:
• Fulfill orders
• Provide support
• Comply with legal obligations

Customer communications (including support tickets and emails) may be retained for quality assurance and recordkeeping.

Cookies & Tracking

We use cookies and similar technologies to:
• Improve website functionality
• Analyze site usage
• Provide relevant content and advertising

You can manage cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to:
• Access your personal data
• Request corrections
• Request deletion of your data

To make a request, please contact us through our support system.

Security

We take reasonable precautions to protect your information. Payment data is processed securely by our payment providers and is not stored directly by us.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact

If you have any questions about this policy, please contact us through our support system.